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Refund and Cancellation

Start Conversation with your customer about the request

If you any further questions or proof about the request from your customer then follow the steps below:

  • Go to “My Account”
  • Enter username and password 
  • Click on “Log In”
  • Click on “Return Request” from the left hand side 
  • Manage the request 
  • Enter the message in the conversation section which can be found at the bottom of the request 
  • Click on Send Message

Update Status of Refund  Request

Once you received the email notification for refund request, then follow the steps below:

  • Go to “My Account”
  • Enter username and password 
  • Click on “Log In”
  • Click on “Return Request” from the left hand side 
  • Click on Manage
  • Select the Status from the right hand side 
  • Click on Update

Refund Process 

Once you and your customer come to an agreement, you have to process for a refund. 

  • Log into your Dashboard with you username and password 
  • Click on “Order” from the left hand menu and click on View icon on the item you want to request a refund. 
  • Click on “Refund Request”
  • Then, following screen will appear 

The red box represented as:

QTY: The quantity of the product can be increased or decreased using this button. The total value of the product will automatically change accordingly. 

Shipping Cost: If you are refunding shipping cost, then enter the amount in the textbox. The total refund amount will automatically adjust. 

Restock refunded items: The item will be restocked if this checkbox is ticked. 

Reason for refund: You can enter the reason for refund. This is optional. 

  • Click on Submit Refund Request 
  • Following pop up will appeared 
  • Click on “OK” button 
  • Once the refund is processed, update the order status as “Refunded”

Please note, if you have Stripe connected from payment setting then refund will happen automatically and you do not need to do anything. For non-stripe user, request will be processed by admin. Follow the same step as above, your admin will get notification and refund will be processed on your behalf.

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