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Frequently asked questions and answers
- Login in to customer account
- Click recent orders icon
- Click view from actions button of the order which is incomplete
- Click on seller then it will take you to seller’s details page
- Click on get support and send a message with a photograph of defective/broken product (as a proof) to the seller
- Login in to customer account
- Click recent orders icon
- Click view from actions button of the order which is incomplete
- Click on seller then it will take you to seller’s details page
- Click on get support and send a message mentioning the details about order received does not match the description to the seller
Contact/inform seller of the item(s) so that they can send you as soon as possible.
- Login in to customer account
- Click recent orders icon
- Click view from actions button of the order which is incomplete
- Click on seller then it will take you to seller’s details page
- Click on get support and send a message to the seller
The customer is responsible for the return costs.
Request Cancellation when order is processing
- Go to “My Account”
- Sign in with your username and password
- Click on “Recent Order” from the dashboard
- Click on “View” of the order that you want to cancel
- Click on the Vendor name from the order details, which can be found below product name
- Click on “Get Support” on the Vendor page
- Enter the details for the request and select Order ID
- Click on Submit
Request Refund after Order is Completed
- Go to “My Account”
- Sign in with your username and password
- Click on “Recent Order” from the dashboard
- Click on “Request Warranty” button on the order you want to cancel
- Select the order you want to make refund request (Please ensure that the Warrant Expiry Date is valid before you make an request)
- Select “Refund”as option in “I want to request for a”
- Select the Reason
- Enter the details of the problem.
- Then, click on Submit Request
Request Replacement
- Go to “My Account”
- Sign in with your username and password
- Click on “Recent Order” from the dashboard
- Click on “Request Warranty” button on the order you want to cancel
- Select the order you want to make replacement request (Please ensure that the Warrant Expiry Date is valid before you make an request)
- Select “Replace”as option in “I want to request for a”
- Select the Reason
- Enter the details of the problem.
- Then, click on Submit Request
View Return Request Status & Send message to Vendor
Once the request is made for refund and replacement, you can find the progress status of the request from your Dashboard.
- Go to “My Account”
- Sign in with your username and password
- Click on “Return Request Status”
- You can view the status of each request.
- Click on “View” for vendor message about the request
- Then, scroll down for the message. You can reply if needed
Please click a link to return a product.
- Login to customer account
- Click on recent orders icon
- You will see request refund icon under action menu
- Click request refund and see warranty details
- It says product has no warranty then there is no option available for refund
This may happen due to the seller running out of stock.
Once order placed, our sellers take care when preparing your package but despite their efforts on some occasions, the package may suffer damages during the transportation.
If the product is broken, scratched, damaged or incomplete, please make a note of the goods’ condition and take a picture or refuse the goods/order. We advise you to inform the seller as soon as possible from your customer account so that the seller will investigate further.
- Go to buyer dashboard
- Click on track on my order
- Enter order ID and billing email
- Press track button
Sellers are under no obligation to make any changes to order that has already been validated and processed.You cannot cancel your order once it has been dispatched unless there is a fault with the order. Please check FAQ for return and refund. However, you can always contact seller through your dashboard and request modification to your order by:
- Go to “My Account”
- Sign in with your username and password
- Click on “Recent Order” from the dashboard
- Click on “View” of the order that you want to cancel
- Click on the Vendor name from the order details, which can be found below product name
- Click on “Get Support” on the Vendor page
- Enter the details for the request and select Order ID
- Click on Submit
Click on product, stock details are displayed in the description section.
As each seller has their own delivery options and cost, hence ordering from different seller will lead to your order having different delivery times and cost.
You can use debit or credit card issued by American Express, Visa or Master.
Yes, we ensure that we offer our customers the high level of security when ordering through our website.
Search products using the search bar available on top of our site or search the products from menu bar
Click add to basket
Click view basket
Click proceed to check out
If you have an account, enter username and password
Click login
If you are a new customer, click ‘I don’t have an account’
Enter the details
Click next
Select payment method
Click terms and conditions agreement
Click place order
Then proceed to check out by entering the billing and shipping details