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TERMS FOR SELLERS
These Terms for Sellers, together with any and all other documents referred to herein, set out the terms under which Users (“Sellers”) sell on Our Marketplace. Please read these Terms for Sellers carefully and ensure that you understand them before selling on Our Marketplace. You will be required to read and accept these Terms for Sellers when you sign up the seller account with us. If you do not agree to comply with and be bound by these Terms for Sellers, you will not be able to sell on Our Marketplace. These Terms for Sellers, as well as any and all contracts are in the English language only.
1. Definitions and Interpretation
1.1 In these Terms for Sellers, unless the context otherwise requires, the following expressions have the following meanings:
- “Account” means an account required to access and/or use certain areas of Our Site, including Our Marketplace;
- “Buyer” means a User who makes a purchase on Our Marketplace
- “Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
- “Listing” means a listing on Our Marketplace advertising an item or items for sale;
- “Listing Fee” means a fee payable for submitting and/or renewing a Listing;
“Marketplace” means Our platform for Buyers and Sellers on Our Site;
- “Our Site” means this website, www.nepalionlinepasal.com;
- “Payment Service” means the payment service provided by © Stripe;
- “Payment Service Account” means an account for the holding of funds provided as part of the Payment Service and administered by the Third Party Payment Service Provider;
- “Seller” means a User who sells on Our Marketplace;
“Third Party Payment Service Provider” means © stripe payment processer, and whose website is https://stripe.com/gb/marketplaces
- “Transaction Fee” means a percentage fee applied to each sale made on Our Marketplace;
- “User” means a user of Our Site;
- “User Content” means any Content added to Our Site by a User;
- “We/Us/Our” means Nepalionlinepasal.com , a limited company registered in England under company number 12055044, whose registered address is 809 Salisbury House 29 Finsbury Circus, London, England, EC2M 5SQ.
2. Information About Us
2.1 Our Site is owned and operated by Nepalionlinepasal.com Limited, a limited company registered in England under company number 12055044, whose registered address is 809 Salisbury House 29 Finsbury Circus, London, England, EC2M 5SQ.
3. Access to and Use of Our Site
3.1 Access to Our Site is free of charge.
3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue Our Site (or any part of it) at any time and without notice. Subject to the remainder of these Terms for Sellers, We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Age Restrictions
You may only sell on Our Marketplace if you are at least 18 years of age.
5. Our Marketplace
Our Marketplace is provided solely as an online venue for Buyers and Sellers. We are not a party to any transactions or other relationships between Buyers and Sellers. You hereby acknowledge and agree that:
5.1 Buyers are not making purchases from Us and are not entering into a contract with Us. A Buyer’s purchase is from you, and their contract is with you;
5.2 We will not be a party to any dispute between you and any Buyer or another Seller. Any claims must be made directly against the party concerned;
5.3 We do not pre-screen Sellers or any items that you advertise in Listings on Our Marketplace. We are not, therefore, in any way responsible for any items sold or for the content of any Listings. However, you must comply with the Clause 6;
5.4 We reserve the right to verify the seller in order to comply with the law and regulation of the country this includes but not limited to request for the business registration documents, and/or photo identification and/or copy of registration with HMRC for tax purpose; and
5.5 While you are required to comply with these Terms for Sellers, which include provisions covering important matters such as payment methods, processing times, and delivery methods, We recognise that all Sellers are different and may not accept the same payment methods, process transactions within the same time frame, or offer the same delivery methods (or prices).
6. What Can and Cannot be Sold on Our Marketplace
6.1 The following are permitted on Our Marketplace:
6.1.1 The objective of our market place is to promote and make available Nepalese products to the consumer. Any product produced and/or related to Nepalese tradition, culture, cuisine are permitted to sell on our site; with exception of the items listed in clause 6.2. and it’s sub-clause.
6.2 The following are not permitted on Our Marketplace:
6.2.1 Illegal and potentially illegal products: Product sold on our site must comply with all applicable laws. As sellers are legally liable for their actions and transactions, sellers must know the legal parameters surrounding any product they offer for sell on nepalionlinepasal.com. This includes sale of product by sellers outside the United Kingdom. The sale of illegal or unsafe products can also lead to legal action, including civil and criminal penalties.
6.2.2 Promoting illegal use: Sellers must not promote illegal or prohibited uses of their products on nepalionliepasal.com. The items listed must not infringe any copyright, database right or trade mark of any other person.
6.2.3 Stolen property: stolen property is prohibited at nepalionlinepasal.com
6.2.4 Offensive material: The uploaded item must not contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory; be defamatory of any person; be likely to deceive any person; be likely to harass, upset, embarrass, alarm or annoy any other person. Nepalionlinepasal reserves the right to determine the appropriateness of listings posted to our site.
6.2.5 The material uploaded must not be used to impersonate any person, or to misrepresent your identify or affiliation with any person.
6.3 Nepalionlinepasal reserves the right to make judgements in its sole discretion about whether or not a listing is appropriate. If we determine that the content of a product detail page or listing is prohibited, potentially illegal or inappropriate or breaches the provisions of this Clause 6, we may remove it without prior notice. If We do so, please note that Listing Fees are non-refundable. In addition, We may also suspend or terminate your Account. All sums due will remain due and payable notwithstanding any suspension or termination for any reason.
6.4 We are constantly innovating on behalf of our customers and working with regulators, third party experts, vendors and sellers to improve the ways we detect and prevent illegal and unsafe products from reaching our marketplace. Nepalionlinepasal encourages you to report listings that violate our policies or applicable law by contacting us. Please include all the relevant information so that we can thoroughly investigate and take appropriate action.
7. Descriptions Policy
When selling on Our Marketplace, it is important that all descriptions of items are truthful and accurate, and that all visual representations are true representations of what you are selling (as far as is reasonably possible). You agree that all Listings submitted by you will comply with the following:
7.1 if an item is not new, it must not be described as such;
7.2 if an item is used, the description must give as much detail as is reasonably possible about the age of the item, its condition, and any damage or defects;
7.3 if an item is not original (i.e. it has been purchased from, or otherwise supplied by, another party), it must not be described as such;
7.4 you may only describe something as being made or done by you if that is truly the case. If any other party is involved, your Listing must state and describe their involvement;
7.5 subject to sub-Clause 7.6, photographs must be of what you are selling and not stock photographs, photographs from other Sellers or websites, drawings, renderings, or other representations;
7.6 if you are selling multiples of the same item (including, but not limited to, items made to order, customised versions of an item, or variations resulting in a similar but not identical product), you do not need to include photographs of every individual item, provided that your description sets out any variations that are likely to be made, stating that the photographs provided are examples only;
7.7 your listing must include delivery costs where it is possible to calculate them in advance, or reasonable estimates where it is not possible to calculate them in advance;
7.8 if you are offering items made or customised to order, provide full details of the options available to Buyers;
7.9 if you are offering items made or customised to order and the price for those items will vary according to a Buyer’s requirements, include full details of pricing including, if possible, set prices for different versions of an item or, if this is not possible, a statement that pricing will vary according to the Buyer’s requirements;
7.10 if you are offering items made or customised to order, you must provide reasonable estimates for the time required to make or customise such orders and use all reasonable efforts to ensure that you keep to such times;
7.11 you must not use any Content that belongs to other parties in your Listings without their express permission (please refer to Clause 8 for more information on intellectual property rights);
7.12 your Listing must not advertise alternate locations from which your items can be purchased, thereby avoiding Our Fees as provided on clause 10.
8. Intellectual Property Rights
8.2 Sellers must, at all times, respect the intellectual property rights of other Sellers on Our Marketplace. Under no circumstances may you use intellectual property belonging to another party without that party’s express permission.
8.3 If you feel that another User (whether they are another Seller or a Buyer or otherwise) has infringed your intellectual property rights in any way, please contact Us at firstname.lastname@example.org.
8.4 If another party contacts Us accusing you of infringing their intellectual property rights:
8.4.1 We will contact you to inform you of the complaint;
8.4.2 We may remove the User Content that is the subject of the complaint;
8.4.3 if you have questions regarding the complaint, or wish to challenge it, you must contact the complaining party. We will not be a party to any dispute concerning intellectual property and cannot assist in resolving such disputes; and
8.4.4 you are free to resubmit the User Content in question if the complaint is resolved and you have the permission of the complaining party to do so (where it is required). We can neither permit nor deny such resubmission as We will not be a party to the dispute.
9. Seller Rules and Acceptable Usage Policy
9.1 When using Our Marketplace, you must do so lawfully, fairly, and in a manner that complies with the provisions of this Clause 9. Specifically:
9.1.1 you must ensure that you comply fully with all local, national, or international laws, and/or regulations (including but not limited to those which may apply to the item(s) you wish to sell);
9.1.2 you must not use Our Marketplace in any way, or for any purpose, that is unlawful or fraudulent;
9.1.3 you must not use Our Marketplace to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind;
9.1.4 you must not use Our Marketplace in any way, or for any purpose, that is intended to harm any person or persons in any way;
9.1.5 you must always provide accurate, honest information about yourself and any and all items that you are selling on Our Marketplace;
9.1.6 you must not charge excessively for delivery to Buyers;
9.1.7 you must state the price of an item accurately and clearly, and must not change it in order to avoid paying the applicable Fee mentioned in clause 10; and
9.1.8 you must not engage in any form of price fixing with other Users (including Sellers and Buyers).
9.2 When using Our Marketplace, you must not submit anything (including, but not limited to, material in a Listing) or otherwise do anything that:
9.2.1 is sexually explicit;
9.2.2 is obscene, deliberately offensive, hateful, or otherwise inflammatory;
9.2.3 promotes violence;
9.2.4 promotes or assists in any form of unlawful activity;
9.2.5 discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; gender; religion; nationality; disability; sexual orientation; or age;
9.2.6 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
9.2.7 is calculated or is otherwise likely to deceive;
9.2.8 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;
9.2.9 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 9.2);
9.2.10 implies any form of affiliation with Us where none exists;
9.2.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks, patents, and database rights) of any other party; or
9.2.12 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
9.3 We reserve the right to suspend or terminate your access to Our Marketplace if you materially breach the provisions of this Clause 9 or any of the other provisions of these Terms for Sellers. Further actions We may take include, but are not limited to:
9.3.1 removing your Listing(s) from Our Marketplace;
9.3.2 issuing you with a written warning;
9.3.3 legal proceedings against you for reimbursement of any and all relevant costs resulting from your breach on an indemnity basis;
9.3.4 further legal action against you as appropriate;
9.3.5 disclosing such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
9.3.6 any other actions which We deem reasonably necessary, appropriate, and lawful.
9.4 We hereby exclude any and all liability arising out of any actions that We may take in response to breaches of these Terms for Sellers.
10. Listing Fees and Our Commission
10.1 Listing Fees are to be negotiated.
10.2 Our commission fee would be 7% of the price of each item sold and will apply to each sale. Our commission are calculated based on the transaction value net of VAT i.e. price of an item before Value Added Tax (VAT), payment processing fee and any discount offered by seller to the buyer but excluding delivery charges subject to condition on clause 10.3.
10.3 Commission would charged on delivery charges, if you would like us to handle and deal with issue of delivering the product or items to buyer. These commission would be on top of the delivery cost re-charged to you by us. The rate of commission are subject to negotiation.
10.4 Our fee mentioned on clause 10.2 would be applicable only if you have registered with our third party payment processing service provider listed in clause 11, and you are responsible for the payment processing fee. If, no such registration are done where by the payment processing service provider charges us for the service provided. We have a right to recover such cost from you, this may include any additional administrative changes to help us meet our cost.
10.5 Any and all actions designed to avoid the payment of any fees described in these Terms for Sellers (including, but not limited to those described in sub-Clauses 7.12 and 9.1.7) are strictly prohibited.
11. Payment Service
11.1 All Payments on Our Marketplace are made through the Payment Service provided by © Stripe, Our Third Party Payment Service Provider.
11.3 By using the Payment Service, you acknowledge and agree to Us sharing your personal information and/or information about your transactions on Our Marketplace with the Third Party Payment Service Provider.
11.4 The Payment Service works with the following payment methods:
11.4.1 Debit or Credit card issued by Mastercard or Visa or Amex
11.5 If We receive notice from the Third Party Payment Service Provider that your use of Our Marketplace or the Payment Service is in breach of their terms or of any agreement between you and them, We may take actions including, but not limited to, those necessary to rectify your breach, removing your ability to use the Payment Service to make or accept payments on Our Marketplace, and/or the suspension or termination of your Account on Our Site.
11.6 The Third Party Payment Service Provider reserves the right to refuse the use of the Payment Service to anyone, for any reason, and at any time.
12. Payments from Buyers
12.1 All payments are processed using the Payment Service described above in Clause 11.
12.2 You may choose to allow Buyers to pay you using some or all of the payment methods listed above in sub-Clause 11.4.
12.3 When a Buyer pays for an item, their payment will be credited to your Payment Service Account, if you are registered with our third party payment processer, you will receive the payment directly to your designated bank account. If you are not registered with our third party payment processer, the amount available for you to withdraw can be checked on the withdrawal section of your dashboard. You can make request for the withdrawal of your balance from same section. These request will be approved by us with in 2 working days, subject to clause 12.3.1 to 12.3.3
12.3.1 The minimum balance of £15 is maintained.
12.3.2 A full Seven days has passed after the completion of order.
12.3.3 Fund being available in your bank account will be subject to payment processing time of each individual bank.
12.4 If a Buyer does not pay, you may cancel the transaction. Please refer to Clause 18 for more information on your cancellation rights.
12.5 We will not make any Buyers’ payment details (including, but not limited to, card numbers, bank account numbers, and sort codes) available to you at any time, or for any reason. All payment details are held securely and shared only with Our Third Party Payment Service Provider.
13. Payments to Us
13.1 Our commission will be collected directly when buyer makes payment for your product and is processed through our authorized third party payment processer. This will help you and us save time by not having to recalculate and account for commission. The rate of commission will be based on clause 10.
13.2 If you are registered with our third party payment processer to receive the payment directly, then once the payment is processed our commission would be transferred to us and the balance to your designated bank account.
13.3 If you are not registered with our third party payment processer to receive payment directly, then our commission would be transferred to us and the balance, less any charges as mentioned on clause 10.4, will be shown as available for you to withdrawn, this amount will be subject to clause 12.3 and its subsection.
13.4 You will be able to calculate the commission due to us by deducting the price of the product and the earning from the product.
13.5 We will not send you a monthly statement and/or invoice every month showing all amounts due to Us in addition to any amounts already paid (such as Listing Fees if applicable). However, you are able to see your balance from the statements tab on your seller’s dashboard.
13.6 All sums due must be paid in full without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).
13.7 We accept the following payment methods:
13.7.1 Online bank transfer.
13.8 If you do not make any payment due to Us on time, We will suspend any Listings you have on Our Marketplace and may, in addition, suspend or terminate your Account on Our Site. All sums due will remain due and payable notwithstanding any suspension or termination for any reason.
13.9 If you believe that We have charged you an incorrect amount, please contact Us at email@example.com as soon as reasonably possible to let Us know.
14.1 It is your responsibility to collect and pay applicable taxes on any sales made through Our Marketplace.
14.1.1 If you are an overseas seller and are selling goods with the consignment value of £135.00 or under, then we are required by law to collect and pay VAT to HMRC on your behalf.
14.2 Where any tax, for example VAT, forms a part of the price of any item on Our Marketplace, the tax must be included in the price of the item.
14.3 Value added tax (“VAT”) may be charged to Buyers on purchases, if seller is VAT register and we will charge VAT on fees payable to us by Sellers.
14.4 If you are VAT registered, you may be required to charge VAT on the items that you sell on Our Marketplace.
14.5 For further information on VAT and other taxes in your location, please contact your local tax authority.
15.1 You must dispatch items as soon as is reasonably possible upon receipt of payment from a Buyer under Clause 12, taking into account the nature of the item(s) in question, preparation time and, where relevant, manufacturing time (if items are made or customised to order). Unless your Listing has stated otherwise, or unless the Buyer has agreed otherwise, you must dispatch items no later than 30 calendar days after the date on which the sale takes place.
15.2 You must ensure that you dispatch items to the correct address provided by the Buyer. It is your responsibility to ensure that the address that you use exactly matches that provided by the Buyer. If items dispatched do not reach the Buyer due to an incorrect address provided by the Buyer, it is the Buyer’s responsibility and not yours.
15.3 You are free to determine the delivery charges for your items; however, delivery charges must be reasonable, not excessive, and must genuinely reflect the actual cost to you of delivering the item in question to the Buyer.
15.4 You must provide an accurate ships-from address this information are usually provided on the front of the package but can be provided in any other form such as delivery note or invoice.
15.5 You are responsible for delivering items to Buyers upon receipt of payment. You may deliver items personally, arrange with the Buyer for the Buyer to collect items, or use a postal or delivery service of your choice or agreed between you and the Buyer.
15.6 It is strongly recommended that you obtain proof of postage or dispatch when dispatching items. Such proof will be important in the event that a Buyer does not receive the item(s) from you.
15.7 Once an item has been dispatched to a Buyer, you must inform the Buyer. Our Marketplace enables you to do this via ‘Orders’ tab from your dashboard and changing the status of the order from ‘Action’ section. You must not describe an item as dispatched until it actually has been.
15.8 Our Marketplace allows you to share tracking information obtained from a postal or delivery service with Buyers. By sharing such information, you are giving Us your permission to collect and use it to provide Our service, and to share it with the Buyer.
15.9 You must comply with any and all applicable shipping and customs regulations when delivering items to Buyers. It is your responsibility to check, be aware of, understand, and comply with all such regulations.
16. Buyers’ Rights to Cancel and Return Items
16.1 Buyers who are consumers (that is, not businesses) based in the European Union may be entitled to a “cooling-off” period within which they may cancel their contract with you and return an item for any reason. If applicable, the cooling-off period ends 14 calendar days after the day on which the Buyer (or someone nominated by the Buyer) receives the item.
16.2 The cooling-off period does not apply in the following circumstances:
16.2.1 If the item is sealed for health or hygiene reasons, and the Buyer has unsealed the item after receiving it; or
16.2.2 If the item consists of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software, and the Buyer has unsealed the item after receiving it; or
16.2.3 If the item is digital content and it has been downloaded or otherwise accessed by the Buyer; or
16.2.4 If the item is likely to deteriorate quickly, for example flowers or food; or
16.2.5 If the item has been personalised or made-to-order for the Buyer; or
16.2.6 If the item has been inseparably mixed with another item or other items (according to their nature) after the Buyer has received it.
16.3 If a Buyer exercises their right to cancel during the cooling-off period, they must inform you of that decision within the cooling-off period. The Buyer may do so in any way they wish, however for convenience We provide a cancellation form on Our Site. Cancellation by email or by post is effective from the date on which the Buyer sends you their message. Please note that the cooling-off period lasts for whole calendar days. If, for example, the Buyer sends you an email or letter by 23:59:59 on the final day of the cooling-off period, their cancellation will be valid and must be accepted.
16.4 Items must be returned to you by the Buyer no more than 14 calendar days after the day on which the Buyer informs you that they wish to cancel. The Buyer will be responsible for the costs of returning items to you if they cancel under the cooling-off period.
16.5 When a Buyer cancels under the cooling-off period, you must issue a refund within 14 calendar days of the following:
16.5.1 The day on which you receive the item(s) back; or
16.5.2 The day on which the Buyer informs you (supplying evidence) that they have sent the item(s) back (if this is earlier than the day under sub-Clause 16.5.1); or
16.5.3 If you have not yet dispatched the item(s), the day on which the Buyer informs you that they wish to cancel.
16.6 You may make certain limited deductions from refunds under this Clause 16 as follows:
16.6.1 You may reduce a refund for any diminished value in an item resulting from the Buyer’s excessive handling of it (e.g. handling going beyond that which would be permitted in a shop); and/or
16.6.2 You are only required by law to reimburse standard delivery charges. If a Buyer has chosen a premium delivery method, you are only required to reimburse them for the equivalent of standard delivery.
17. Problems with Transactions and Buyers’ Rights
17.1 By law, you must provide goods and/or digital content that are/is of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information that you provide to the Buyer, and that matches any samples or models that you have shown to the Buyer (unless you have made the Buyer aware of any differences).
17.2 If items do not conform with the requirements outlined in sub-Clause 17.1 and, for example, have faults or are damaged when the Buyer receives them, the Buyer must contact you as soon as reasonably possible to inform you of the problem. The following remedies will be available to the Buyer:
17.2.1 Beginning on the day that the Buyer receives the item(s), if the item(s) is/are goods, the Buyer has a 28 calendar day right to reject them and to receive a full refund if they do not conform.
17.2.2 If the Buyer does not wish to reject the item(s), if the 28 calendar day rejection period does not apply, or if it has expired, the Buyer may request a repair or replacement. You must bear the costs and must carry out the repair or replacement within a reasonable time and without significant inconvenience to the Buyer. If either a repair or a replacement is impossible or disproportionately difficult, you may offer the Buyer the alternative option (i.e. a replacement instead of a repair or vice versa) or a full refund. If the Buyer requests a repair or replacement during the 28 calendar day rejection period, that period will be suspended while you carry out the repair or replacement and will resume on the day that the Buyer receives the replacement or repaired item(s). If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
17.2.3 If, after a repair or replacement, the item(s) still do not conform (or if you cannot repair or replace it/them, as described above, or if you have failed to act within a reasonable time or without significant inconvenience to the Buyer), the Buyer may have the right to keep the item(s) at a reduced price, or to reject it/them in exchange for a refund.
17.3 If the Buyer exercises the final right to reject the item(s) more than six months after receiving it/them, you may reduce any refund to reflect the use that the Buyer has had out of it/them.
17.4 Please note that Buyers will not be eligible to claim under this Clause 17 in the following circumstances:
17.4.1 you inform the Buyer of any fault(s), damage, or other problems with the item(s) before the Buyer purchases them and it is because of that/those same issue(s) that the Buyer subsequently wishes to return them;
17.4.2 the Buyer has purchased the item(s) for an unsuitable purpose that is neither obvious nor made known to you and the problem has resulted from the Buyer’s use of the item(s) for that purpose; or
17.4.3 the problem is the result of normal wear and tear, misuse, or intentional or careless damage.
17.4.4 We provide a cancellation form on Our Site for Buyers to use when returning items. The costs of returning items to you should be covered by you, reimbursing the Buyer where necessary.
17.5 Refunds (whether full or partial, including reductions in price) under this Clause 17 must be issued within 14 calendar days of the day on which you agree that the Buyer is entitled to a refund.
17.6 Any and all refunds under this Clause 17 must include all delivery costs paid by the Buyer when the item(s) was/were originally purchased.
17.7 Further information on legal rights can be obtained from your local Citizens Advice Bureau or Trading Standards Office.
18. Further Transaction Cancellation Rights
18.1 You have the right to cancel a transaction and issue a full refund of any sums paid (including delivery charges) in the following circumstances:
18.1.1 You and the Buyer have mutually agreed to cancel the transaction before the item(s) is/are dispatched;
18.1.2 You and the Buyer have mutually agreed to cancel the transaction following receipt by the Buyer of the item(s) and the Buyer has returned the item(s) to you;
18.1.3 The Buyer has not paid; or
18.1.4 You have chosen to refuse service to the Buyer.
18.2 Refunds must be made within 14 days of:
18.2.1 the date on which you and the Buyer agree the cancellation, under sub-Clauses 18.1.1 and 18.1.2; or
18.2.2 the date on which you inform the Buyer that you are cancelling the transaction, under sub-Clauses 18.1.3 and 18.1.4.
19. Your Account Cancellation Rights
19.1 You may close your Account and cancel your agreement with Us in writing either via our email or through post. You can also close your account via clicking the link on your dashboard or by contacting us via email or through post.
19.2 Any outstanding sums due and payable to Us (including, but not limited to, Listing Fees and Transaction Fees) will remain payable by the original due date and your Account will not be fully closed until all sums due to Us have been paid.
19.3 If We have done something wrong, you may be entitled to cancel and receive a refund of certain sums paid for services that have not been provided to you. You may also be entitled to compensation. This may apply in the following circumstances:
19.3.1 We have breached these Terms for Sellers in a material way and fail to remedy the breach within 30 days of you asking Us to do so in writing; or
19.3.2 We go into liquidation or have a receiver or administrator appointed over Our assets; or
19.3.3 We change our service or these Terms for Sellers to your material disadvantage; or
19.3.4 We are adversely affected by an event outside of Our control that continues for more than 60 days (as under sub-Clause 21.2.5).
20. Our Liability to You
20.1 As stated in Clause 5, We are not a party to any transactions, other relationships, or disputes between Buyers and Sellers.
20.2 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms for Sellers or as a result of Our negligence.
20.3 Subject to sub-Clause 20.2, to the fullest extent permissible by law, We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
20.4 Nothing in these Terms for Sellers seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents, or sub-contractors); or for fraud or fraudulent misrepresentation.
20.5 Nothing in these Terms for Sellers seeks to limit or exclude consumers’ legal rights. For more details of consumers’ legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
21. Events Outside of Our Control (Force Majeure)
21.1 We will not be liable for any failure or delay in performing Our obligations to you where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
21.2 If any event described under this Clause 21 occurs that is likely to adversely affect Our performance of any of Our obligations to you:
21.2.1 We will inform you as soon as is reasonably possible;
21.2.2 Our obligations under these Terms for Sellers will be suspended and any time limits that We may be bound by will be extended accordingly;
21.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times, or availability of services as necessary;
21.2.4 If the event outside of Our control continues for more than 60 days, we may wave off our listing fees for the affected period;
21.2.5 If the event outside of Our control occurs and continues for more than 60 days and you wish to exercise your right to cancel under sub-Clause 19.3.4, you may do so by contacting us via your dashboard icon. If you would prefer to contact Us directly to cancel, please use the following details:
Telephone: +44 7367094900
Post: 809 Salisbury House 29 Finsbury Circus, London, England, EC2M 5SQ.
Any refunds due to you as a result of your cancellation under sub-Clause 21.2.5 will be paid to you as soon as is reasonably possible and in any event no later than 14 calendar days after your Account is cancelled.
22. Communication and Contact Details
22.1 If you wish to contact Us with general questions or complaints, you may contact Us by telephone at +44 7367094900, by email at firstname.lastname@example.org, or by post at 809 Salisbury House 29 Finsbury Circus, London, England, EC2M 5SQ.
22.2 For matters relating to Our Marketplace including, but not limited to, these Terms for Sellers, transactions, Buyers, and other Sellers, please contact Us by telephone at +44 7367094900, by email at email@example.com, or by post at 809 Salisbury House 29 Finsbury Circus, London, England, EC2M 5SQ.
22.3 For matters relating to cancellations, please contact Us by telephone at +44 7367094900, by email at firstname.lastname@example.org, or by post at 809 Salisbury House 29 Finsbury Circus, London, England, EC2M 5SQ, or refer to the relevant Clauses above.
23. Data Protection
23.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
23.4 If a Seller and Us are found to be joint data controllers of any Buyers’ personal data, and We are sued, fined, or otherwise incur any expense because of something you have done with a Buyer’s personal data, you agree to indemnify Us for any expenses incurred by Us in connection with your actions in respect of that personal data. Further details of the requirements of the GDPR can be obtained from the Information Commissioner’s Office.
24. Other Important Terms
24.1 We may transfer (assign) Our obligations and rights under these Terms for Sellers to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms for Sellers will not be affected and Our obligations under these Terms for Sellers will be transferred to the third party who will remain bound by them.
24.2 You may not transfer (assign) your obligations and rights under these Terms for Sellers without Our express written permission.
24.3 If any of the provisions of these Terms for Sellers are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms for Sellers. The remainder of these Terms for Sellers shall be valid and enforceable.
24.4 No failure or delay by Us in exercising any of Our rights under these Terms for Sellers means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms for Sellers means that We will waive any subsequent breach of the same or any other provision.
24.5 We may revise these Terms for Sellers from time to time in response to changes in relevant laws and other regulatory requirements. If any changes to these Terms for Sellers are to your material disadvantage, you may cancel as set out in sub-Clause 19.3.3.
25. Law and Jurisdiction
25.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
25.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 25.1 above takes away or reduces your rights as a consumer to rely on those provisions.
25.3 If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
25.4 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.