Request Cancellation when order is processing 

  • Go to  “My Account”
  • Sign in with your username and password 
  • Click on “Recent Order” from the dashboard 
  • Click on “View” of the order that you want to cancel
  • Click on the Vendor name from the order details, which can be found below product name 
  • Click on “Get Support”  on the Vendor page 
  • Enter the details for the request and select Order ID
  • Click on Submit

Request Refund after Order is Completed

  • Go to  “My Account”
  • Sign in with your username and password 
  • Click on “Recent Order” from the dashboard 
  • Click on “Request Warranty” button on the order you want to cancel 
  • Select the order you want to make refund request (Please ensure that the Warrant Expiry Date is valid before you make an request)
  • Select “Refund”as option in “I want to request for a”
  • Select the Reason 
  • Enter the details of the problem. 
  • Then, click on Submit Request

Request Replacement 

  • Go to  “My Account”
  • Sign in with your username and password 
  • Click on “Recent Order” from the dashboard 
  • Click on “Request Warranty” button on the order you want to cancel 
  • Select the order you want to make replacement request (Please ensure that the Warrant Expiry Date is valid before you make an request)
  • Select “Replace”as option in “I want to request for a”
  • Select the Reason 
  • Enter the details of the problem. 
  • Then, click on Submit Request

View Return Request Status & Send message to Vendor

Once the request is made for refund and replacement, you can find the progress status of the request from your Dashboard. 

  • Go to  “My Account”
  • Sign in with your username and password 
  • Click on “Return Request Status”
  •  You can view the status of each request. 
  • Click on “View” for vendor message about the request
  • Then, scroll down for the message. You can reply if needed

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